1. What we collect
- Your name, email address, mobile number and pickup/delivery address.
- Order details: services selected, time slots, notes and delivery instructions.
- Payment status and the reference returned by our payment provider. We never see or store your full card number.
- Account details if you create one, including reward points balance.
- Basic technical data such as device and browser information used to keep the site working and secure.
2. Why we collect it
We collect this information so we can quote, collect, clean and return your laundry, keep you updated on your order, take payment, run our rewards programme, answer your enquiries, meet tax and record-keeping obligations, and improve our service.
3. Who we share it with
- Our drivers and cleaning partners, only as needed to complete your order.
- Stripe, which processes payments on our behalf.
- Our email provider, to send order updates and receipts.
- Our website and database hosting providers, which store data on secure servers that may be located outside New Zealand. Where information is held overseas, we take reasonable steps to ensure comparable safeguards apply, as required by principle 12.
- Government agencies or others where disclosure is required or permitted by law.
We do not sell your personal information.
4. Marketing
We only send marketing emails if you have opted in, and every message includes an unsubscribe link, in line with the Unsolicited Electronic Messages Act 2007. Order status emails are transactional and are sent for orders you have placed; you can change which updates you receive from your order tracking page.
5. Storage, security and retention
Your information is stored in access-controlled systems protected by authentication and encryption in transit. We keep order and invoice records for at least seven years to meet Inland Revenue requirements, and delete or anonymise other personal information when it is no longer needed.
6. Access and correction
You have the right to ask what personal information we hold about you, to receive a copy, and to ask us to correct it. Signed-in customers can update their contact details and address directly from their account page. For anything else, email info.cleancloudnz@gmail.com and we will respond within 20 working days.
7. Cookies
We use essential cookies and local storage to keep you signed in and to remember your booking progress. You can clear or block these in your browser, though parts of the site may stop working.
8. Privacy breaches and complaints
If a privacy breach occurs that is likely to cause serious harm, we will notify affected people and the Office of the Privacy Commissioner as required by the Privacy Act 2020. If you are unhappy with how we have handled your information, contact us first — and if you are not satisfied you can complain to the Privacy Commissioner at privacy.org.nz.